Marriott International, Inc. and its subsidiaries offer travelers a choice of three frequent travel programs:  the Marriott Rewards® Program, The Ritz-Carlton Rewards Program and the Starwood Preferred Guest® (SPG) Program.  Effective August 1, 2018, the Marriott Rewards Program, The Ritz-Carlton Rewards Program, and the SPG Program will keep their separate names for the time being but will function as one program (the “Loyalty Program”) operating under the same terms and conditions.

 

Loyalty Program’s Air + Car Program Frequently Asked Questions

What is a Points award?

A Points award is the mechanism the Loyalty Program utilizes to deduct Points from your account.

Are there advance booking requirements?

Yes, reservations must be booked 72 hours in advance.

Are there blackout dates?

There are no blackout dates with the Loyalty Program’s Air + Car Program.

Can I add additional drivers, car seats, GPS and other optional items to my car rental reservation?

Optional items for your car rental reservation are not available through www.airandcar.marriott.com Optional items are not eligible for Point redemption. To purchase car rental add-ons, contact the car rental company directly. For international car rentals, insurance and liability are included in the mileage price. Please view "Rate details" on the Review Page to review the included coverage.

Can I call my local Loyalty Program Guest Services Center to redeem my Points for an air or car award?

Loyalty Program members may redeem Points for air or car awards online only through the website at http://www. airandcar.marriott.com.

Can I cancel my Air + Car Award reservations?

Airline tickets may be cancelled in limited circumstances subject to the policies of the airline by calling Customer Service. In some instances, cancellations and changes will not be available or permitted.   A “no-show” for a flight reservation will forfeit the value of their airline ticket.

Changes to car rental reservations can be made by calling Customer Service.  Changes to the name of the traveler will not be accepted within 48 hours of check-in. A “no-show” for a car rental reservation will forfeit the value of the reservation and no refund will be permitted.  The cancelation fee is $35 for a car rental.

Changes to reservations cannot be made online.

Cancellations made by calling Customer Service will be subject to the cancellation policies of the airline, car rental company, and/or supplier and a cancellation fee. The cancellation fee is $35USD for a domestic flight reservation or $50USD for an international airline reservation. These fees are subject to change at any time without notice.

Any penalties and/or fees must be paid with money via a major credit card. In the case of a Loyalty Program booking that used a combination of points plus money - the money portion originally paid will be refunded in full after any applicable penalties and/or fees are paid. 

Refunds, when available, will be made in the original form of payment less any fees and charges where applicable. To make a change, call Customer Service at 1-888-817-5785 within the United States or 1-208-429-2389 outside the United States, during scheduled hours of operation (see further below for hours).

Can I change my flight or car rental?

Changes cannot be made online, but may be made by calling Customer Service and are subject to call center cancellation or reservation modification fees. All changes are subject to availability and the policies of the airline or car rental company. In some instances, changes will not be available or permitted. Airline Tickets may not be reassigned or transferred to a different passenger or airline.

  For car rentals, changes to the existing name of the traveler will not be accepted within 48 hours of check-in.

Changes to an existing reservation cannot be made online. Any changes must be made prior to check-in or pick-up and are subject to the policies of the airline or car rental company.

Changes may be made by calling Customer Service prior to check in or pick up and are subject to availability and the policies of the airline or car rental company. Changes may be subject to a $35USD change fee for a car award or domestic airline ticket reservation, and a $50USD change fee for an international airline ticket reservation, payable with a major credit card. Change fees are subject to change without notice.

Changes may also be subject to additional fees and/or additional charges for each airline ticket or rental day as advised in the policy information of the airline or car rental company. Payment for such additional fees and/or additional charges must be made in currency, not Points, via a major credit card or similar form of payment, as required by the airline or car rental company. In some instances, changes will not be available or permitted. To make a change, call Customer Service at 1-888-817-5785 within the United States or 1-208-429-2389 outside the United States, during scheduled hours of operation (see further below for hours).

Can I redeem Points to book any airline ticket or car rental?

You may redeem Loyalty Program Points to book any available airline tickets or a car rental by going to http://www.airandcar.marriott.com. Availability of airline tickets and car rentals is subject to change.

Can I transfer my car or flight award reservation to someone else?

Once purchased, airline tickets and car rentals cannot be transferred to anyone else. You may purchase an airline ticket or car rental for a family member or friend by entering their information in the Traveler Information section on the Review page during the redemption process.

Can I use Loyalty Program Points to book airline tickets or car rentals offered on other travel sites?

Loyalty Program Points may only be used to book airline tickets and car rentals found on http://www.airandcar.marriott.com.

Can I use Points and money as a form of payment for my flight and/or car award reservation?

Yes, however a minimum of 10,000 points must be used.

Can I use Points to book travel for my family and friends?

Yes, on the Review page, simply enter the name of the family member or friend who will be using the air and/or car reservation in the Traveler Information section.

Can I use Points to cover the cost of any change fees if I change my travel plans?

No. Points may only be used for the initial reservation of an airline ticket or car rental. Any service charges, change fees, cost differences, upgrades, additional taxes, or other optional fees must be paid for in currency, not Points, via a major credit card or similar form of payment, as required by the airline or car rental company.

Can I use my Points to book Air + Car Awards over the phone?

All reservations must be made through the website at http://www.airandcar.marriott.com.

Can I use other program Points to book airline tickets or car rentals on the Loyalty Program Air + Car?

No, Loyalty Program Points and cash are the only forms of payment that can be used to book airline tickets and car rentals on http://www.airandcar.marriott.com.

How do I know what the cancellation policy is for an airline or a car reservation?

On the Review, Purchase, and Confirmation pages, look for "Policies" near the bottom of the page and click on "View." This link also appears on your confirmation email.

How do I pay for my airline ticket or car award with Points and cash?

Once you click "Book now" on the Purchase page, Points will be deducted from your Loyalty Program account and your credit card will be charged for the remaining balance due.

How do I redeem Points for Air + Car Awards?

You can redeem your Points by logging into  http://www.airandcar.marriott.com, selecting your flight and/or car rental, and completing the transaction. Your Points will be deducted once you click "Book now" on the Purchase page.

How far in advance may I book my flight or car rental?

Flights and car rentals may be booked no more than 11 months in advance, as long as flight or car inventory is available on http://www.airandcar.marriott.com.

How quickly will my Points be deducted from my account if I redeem them for Air + Car Awards?

The Points will be deducted instantly at time of transaction.

How will the deduction of Points appear on my account for Air + Car Awards?

The Points deduction will appear on your Loyalty Program account summary or statement as "Travel services award."

What happens if I do not show up for my flight and/or car rental reservation?

Failure to show for your reservation will result in cancellation of your reservation and the member will be responsible for the full cost of the reservation. For car rentals, no-shows are non-refundable. For airline reservations, unused tickets contain no value if not cancelled prior to departure in accordance with the specific airline's ticket cancellation or modification policies. Failure to use any airline reservation may result in automatic cancellation of all continuing and return reservations.

What if I don't have enough Points for a reservation?

Points are a payment option when using the Air + Car Program. If you do not have enough Loyalty Program Points in your account, or if you prefer to use a combination of Points and a major credit card, you can do so if you have at least the minimum number of Points required for a transaction. The minimum number of Points required for a transaction is 10,000 Points.

What if I have started a car rental and I need to extend it?

To extend your car rental, contact the vendor directly. Points cannot be used to extend the reservation; extensions are only available using a major credit card.

What if I have started my car rental and I need to shorten it?

You may shorten your car rental prior to the start of the reservation. However, once your car rental has begun, Points may not be re-deposited into your account and no refunds are permitted.

What major credit cards are accepted?

Major credit cards that are accepted to pay for the transaction in USD include Visa, MasterCard, Discover, and American Express. Foreign currencies payment options include Visa or MasterCard only.  For expenses payable to the airline or car rental company, contact the airline or rental company directly to determine which forms of payment are accepted.

When will I see how many Points are required to redeem for a flight or car rental?

The amount of Points required for redemption will be displayed once you enter your search parameters and your results are displayed.

Where may I redeem my Points for car rentals?

You may redeem your Points for car rentals for domestic and international. Car rentals are subject to availability and may not be available in certain locations or at certain times. Car rentals are only available at airport locations. One way rentals are not permitted.

Who can I contact with general questions about the Loyalty Program Air + Car Program?

You can contact Customer Service at 1-888-817-5785 within the United States. Outside the United States, call 1-208-429-2389. Customer Service hours of operation are:


Who is eligible to redeem for Air + Car Awards?

Points Awards are available to all Loyalty Program members for Air + Car Awards at http://www.airandcar.marriott.comAll Loyalty Program members are eligible to redeem their Loyalty Program Points for Air + Car Awards. Members must have sufficient Points in their Loyalty Program account at time of redemption in order to redeem for the Points portion of the transaction.

Will I need to pay taxes and fees on my Points award reservation?

Taxes and fees are included in the Points' price displayed. Added to the base fare and tax is a $20USD booking fee. Incidentals and optional items are not included in the prices displayed, and are not eligible for Points' redemption. In addition, such incidentals and optional items may be subject to additional taxes.

Changes may also be subject to additional fees and/or additional charges as advised in the policy information of the airline or car rental company. Payment for such additional fees and/or additional charges must be made in currency, not Points, via a major credit card or similar form of payment, as required by the airline or car rental company.

Will I receive a confirmation email once I book a flight and/or car rental?

Yes, you will receive a confirmation email that contains your reservation details from LoyaltyProgram@contactcfs.com.

Can I redeem Loyalty Program Points for an airline ticket on every airline?

Loyalty Program Points can be redeemed for airline tickets on most major carriers worldwide. Loyalty Program Points cannot be redeemed for airline tickets on some smaller, local, and/or low-cost airlines.

Is it better to use Loyalty Program Points for flights with Marriott Rewards Air + Car than airline miles with the airlines?

Each situation is unique, and members must consider all factors, such as: flight times and availability, booking fees, number of Loyalty Program Points or airline miles available to them, convenience, etc. to best determine whether or not it is more advantageous to redeem Loyalty Program Points than airline miles for a flight. A large number of our members have expressed frustration with the lack of available flights for using their airline miles. This Air + Car option allows members to book any ticket that they could normally purchase with cash thus providing significantly more options for our members.

Please note that the Air + Car Program is a redemption option created to offer Loyalty Program members greater versatility for using their Loyalty Program Points. It was not created to compete with airline frequency programs, although in some situations, there may be better value redeeming Loyalty Program Points for flights. However, the greatest value of Loyalty Program Points will always be for Free Night Award stays at Marriott International branded hotels.

Can I earn frequent flyer miles for Airline Tickets purchased with Loyalty Program Points?

In most cases, frequent flyer miles may be earned on tickets purchased with Loyalty Program Points. Members must contact the applicable airline to verify this information.

Can I book first class or business class tickets?

Yes. Tickets can be purchased by class: Coach, Business, or First, provided these classes are available on a flight on a participating airline. The number of Loyalty Program Points needed to redeem for a first class or business class ticket is based on the ticket price. There is no Loyalty Program Points surcharge to purchase a first class or business class ticket.

Can I confirm my seat(s)?

Depending on the flight selected, the airline may or may not offer you the option to request a particular seat. If this option is available, a "Request Flight Seats" section will appear at the bottom of the passenger information page after you have selected a flight itinerary, and you will be able to click on the "Request your seat" link which will initiate a "Choose Seats" pop up box for you to enter your request.

If your request is fulfilled, your email itinerary will include the seat information you selected. If the seat information is not included on your itinerary, your seat choice is not confirmed. If your seat choice is not confirmed, you may contact the airline directly to be assigned a seat in advance if they permit it. If you prefer, or if the airline requires it, you may wait to select your seat during check-in for your flight.

Can I purchase a companion ticket?

Yes. Select the number of adults and children for which you wish to use Loyalty Program Points to purchase companion tickets. You may purchase tickets for up to five individuals per transaction. Members can use cash and/or Points to purchase additional tickets.

How will I receive my airline tickets?

All airline tickets purchased using Loyalty Program Points will be E-Tickets and an e-mail of your itinerary will be sent to the e-mail address you supplied during the redemption process.

Are there additional fees for the flights?

Prices include taxes and fees that are charged or collected by the airline at the time of purchase, and these are included in the Loyalty Program Point cost of your ticket. International departure taxes and other applicable state and government taxes and fees not collected by an airline at the time of purchase are charged at the airport. Optional fees which are based on circumstances after purchase and as desired by the traveler such as, but not limited to: flight insurance, luggage fees, food, after purchase upgrades, changes, etc., are not included in the Loyalty Program Point cost of your ticket and need to be purchased separately by the traveler using currency.

Are there any age restrictions on the flights?

Age restrictions are determined by each airline for each flight. Please check with your airline of interest for complete details.

How do I book a flight for a child up to 2 years of age?

Children under 2 years of age or under are considered infants. Depending on the airline and the flight, the infant may or may not be held in adult's lap, and there may or may not be a nominal fee for them. Paid tickets for a child 0-2 can be purchased through the Air + Car Program. One must check with the airline regarding the flight of interest for complete details on requirements for a child of 2 years of age or less. You cannot book a lap ticket through Loyalty Program Air + Car.

How do I book a flight for a child 2-11?

Select the number of children from ages 2 to 11 when making the reservation. If an airline offers a reduced fare for a child of a certain age, the reduced fare should come up during the Loyalty Program Air + Car search.

How do I book a flight for a child 12 years of age or over?

Children 12 or more years of age are considered adults in regards to airline ticket availability and cost, so they should be included in the total number of adults for a ticket search. However, this does not authorize them to travel alone. Please check with the airline regarding rules for unaccompanied minors.

How do I book a flight for an unaccompanied minor?

Every Air + Car Program booking must include at least 1 adult fare. You cannot purchase a child's ticket without the purchase of at least 1 adult ticket. .

What if I need special assistance on a flight?

For special assistance on a flight, such as wheelchair, medications and pets, you will need to contact the airline directly.  The Air + Car Program cannot make any special arrangements for you.

What if the airline cancels my flight?

If the flight is canceled, the situation is to be addressed by the airline and will be handled based on their terms and conditions. The ticket should be considered as a cash-paid ticket for their purposes.

Can I use Loyalty Program Points to book flights for my family and friends?

Yes, on the "Please Enter Passenger Information" page simply enter the name of the family member or friend who will be using the ticket in the Passenger Information section.

How is this redemption option different from transferring Points to an airline partner?

With this option you redeem Loyalty Program Points directly for your airline ticket. Tickets are available for more airlines than those currently listed as Loyalty Program airline transfer partners.

You still have the option to transfer Loyalty Program Points to an airline and receive miles with Loyalty Program airline partners; however, the Air + Car Program allows you to skip the transfer step, expands your flight options to include more airlines, and eliminates blackout dates and other restrictions found with airline mile redemption programs.

Are my Loyalty Program Points refundable?

Once airline tickets are purchased using Loyalty Program Points, members may receive a Loyalty Program Points refund. Once all cancellation fees are paid in cash/credit, all Points utilized for the purchase will be refunded. All cash/credit used for the purchase will also be refunded after all the cancellation fees are paid.

Who can I contact about changing an itinerary if I am located in Asia-Pacific, Europe, Africa or the Middle-East?

Outside the United States, call 1-208-429-2389. Customer Service hours of operation are:


Who is really selling the airline ticket to me?

Marriott International has engaged Connexions Loyalty Travel Solutions, Inc. to act solely in the capacity as agent for suppliers of air travel to provide you with the Air + Car Program redemption option. It is through their travel systems and licenses we are able to access flight availability and tickets.